Monitor and refine phase
Phase 5 of 5
In the monitor and refine phase, you continually measure the performance of the product launched in the delivery phase to determine how and when to make new user-centred improvements.
To complete this phase, meet the 3 objectives below by following their suggested activities.
Objectives and activities
Monitor product performance
Tracking key performance indicators (KPIs) on a regular basis helps you check if the content continues to meet user and business needs.
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Product performance monitoring In development
Regularly monitor and analyze web analytics, search analytics, call driver data, page feedback and periodically conduct usability (UX) testing
Initiate new improvements
Using product performance data analysis will help you identify and prioritize opportunities to improve the content.
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Addressing minor problems In development
Identify the minor problems and determine their priority
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Addressing major problems In development
Identify the major problems and determine their priority
Transition to product maintenance
Sharing lessons learned and moving to maintenance and continuous improvement ensures the content stays relevant, up to date and accurate after the project closes.
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Project close-out reporting In development
Create a retrospective report, document lessons learned, and log project research and data
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Transition meeting In development
Have a meeting to close the project and move to maintenance and continuous improvement
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