User-Centred Design Guide

Introducing the
User-Centred Design Guide

Follow the user-centred design (UCD) processes in this guide to put user needs first in the planning, development, release, and improvement of your products and services.

Writing and visual design guidance

Writing

Content style guidance for service content for web and print at the CRA

Design systems

Template and component libraries for web, design guidance for print, forms, social media, correspondence and more

UCD process and activities

Process

Structure projects by putting the user at the centre of each phase, including initiate, discover, design, deliver, monitor and refine

Activities

Catalogue of practical guidance about user-centred design methods that you can use in any team or project process

Stay up to date

What's new and updated

Latest update:

Find out what we've added or changed recently

User-centred Design Community on Teams

Join our community to discuss user-centred design and get updates on the UCD guide and events

Blog

Blog articles about user-centred design at the CRA

Get help

Digital design and production service request

Get help with user-centred design projects related to web, forms or print production

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