CRA audiences and user needs
This section aims to support your understanding of the types of audiences accessing information on the CRA website. It outlines the various user needs you must consider to create inclusive and accessible experiences. When you develop empathy for users, you can create content that solves problems, supports comprehension and improves task success.
Building empathy
Intersectionality, barriers and how to approach your work with empathy for users
Considering universal needs
Design for users with different needs, abilities, preferences and technologies
Understanding CRA target audiences
Individuals, businesses, charities and non-profit organizations, representatives
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