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Contact us – GCWeb design system

Use to provide access to multiple contact options and present them consistently in a variety of contexts.

On this page

Basic contact us

Working example

Appearance
Online

Use your CRA My Account to:

  • get tax credit information
  • send new documentation using "Submit documents"
Sign in to My Account Register
By phone

Call the CRA by phone or TTY if you have:

  • enquiries about the DTC
  • questions about your CRA account
Before you call

To confirm your identity, you'll need your:

  • social insurance number (SIN)
  • full name and date of birth
  • complete address
  • assessed tax return, notice of assessment or reassessment, other tax document, or be signed in to CRA My Account

If you’re calling on behalf of someone else, they must be present on the call to give their consent, or you must be authorized to call on their behalf.

For details: Authorize a representative

Telephone number
TTY number

If you use a teletypewriter:

If you use an operator-assisted relay service, call:

Hours
CRA’s Business Enquiries line hours
Day Hours
Monday to Friday 8 am to 8 pm (local time)
Saturday 9 am to 5 pm (local time)
Sunday Closed
Closed on public holidays
By mail

Send documentation to 1 of the tax centres below:

Jonquière Tax Centre

Jonquière Tax Centre
2251 René-Lévesque Blvd
Jonquière QC G7S 5J2

Jonquière Tax Centre - 2251 René-Lévesque Blvd - Jonquière QC G7S 5J2

Sudbury Tax Centre

Sudbury Tax Centre
Post Office Box 20000, Station A
Sudbury ON P3A 5C1

Sudbury Tax Centre - Post Office Box 20000, Station A - Sudbury ON P3A 5C1

Winnipeg Tax Centre

Winnipeg Tax Centre
Post Office Box 14000, Station Main
Winnipeg MB R3C 3M2

Winnipeg Tax Centre - Post Office Box 14000, Station Main - Winnipeg MB R3C 3M2

HTML code 

  <dl class="dl-horizontal brdr-0">
    <dt>Online</dt>
    <dd>
      <p>Use your CRA My Account to:</p>
      <ul>
        <li>get tax credit information</li>
        <li>send new documentation using "Submit documents"</li>
      </ul>
      <div class="mrgn-tp-md"><a class="btn btn-call-to-action" href="/en/revenue-agency/services/e-services/e-services-individuals/account-individuals.html">Sign in to My Account</a> <a href="/en/revenue-agency/services/e-services/e-services-individuals/account-individuals.html" class="mrgn-lft-md">Register</a></div>
    </dd>
    <dt>By phone</dt>
    <dd>
      <p>Call the CRA by phone or TTY if you have:</p>
      <ul>
        <li>enquiries about the DTC</li>
        <li>questions about your CRA account</li>
      </ul>
      <dl class="dl-horizontal">
        <dt>Before you call</dt>
        <dd>
          <p>To confirm your identity, you'll need your:</p>
          <ul>
            <li>social insurance number (SIN)</li>
            <li>full name and date of birth</li>
            <li>complete address</li>
            <li>assessed tax return, notice of assessment or reassessment, other tax document, or be signed in to CRA My Account</li>
          </ul>
          <p>If you’re calling on behalf of someone else, they must be present on the call to give their consent, or you must be authorized to call on their behalf.</p>
          <p>For details: <a href="/en/revenue-agency/services/tax/representative-authorization/overview.html">Authorize a representative</a></p>
        </dd>
        <dt><strong>Telephone number</strong></dt>
        <dd><a href="tel:18009598281" class="hidden-md hidden-lg nowrap"><span class="fas fa-phone fa-flip-horizontal" aria-hidden="true"></span>1-800-959-8281<span class="wb-inv"> (opens up phone application)</span></a><strong class="hidden-xs hidden-sm nowrap"><span class="fas fa-phone fa-flip-horizontal" aria-hidden="true"></span>1-800-959-8281</strong></dd>
        <dt><strong>TTY number</strong></dt>
        <dd>
          <p>If you use a teletypewriter:<br><a href="tel:18006650354" class="hidden-md hidden-lg nowrap"><span class="fas fa-tty fa-flip-horizontal" aria-hidden="true"></span>1-800-665-0354<span class="wb-inv"> (opens up tty application)</span></a><strong class="hidden-xs hidden-sm nowrap"><span class="fas fa-tty fa-flip-horizontal" aria-hidden="true"></span> 1-800-665-0354</strong></p>
          <p>If you use an operator-assisted relay service, call:<br><a href="tel:18009598281" class="hidden-md hidden-lg nowrap"><span class="fas fa-phone fa-flip-horizontal" aria-hidden="true"></span> 1-800-959-8281<span class="wb-inv"> (opens up phone application)</span></a><strong class="hidden-xs hidden-sm nowrap"><span class="fas fa-phone fa-flip-horizontal" aria-hidden="true"></span>1-800-959-8281</strong></p>
        </dd>
        <dt>Hours</dt>
        <dd>
          <table class="table">
            <caption class="wb-inv">CRA’s Business Enquiries line hours</caption>
            <thead>
              <tr>
                <th class="wb-inv" scope="col">Day</th>
                <th class="wb-inv" scope="col">Hours</th>
              </tr>
            </thead>
            <tbody>
              <tr>
                <td>Monday to Friday</td>
                <td><strong>8 am to 8 pm</strong> (local time)</td>
              </tr>
              <tr>
                <td>Saturday</td>
                <td><strong>9 am to 5 pm</strong> (local time)</td>
              </tr>
              <tr>
                <td>Sunday</td>
                <td>Closed</td>
              </tr>
              <tr>
                <td colspan="2">Closed on <a href="/en/revenue-agency/services/tax/public-holidays.html">public holidays</a></td>
              </tr>
            </tbody>
          </table>
        </dd>
      </dl>
    </dd>
    <dt>By mail</dt>
      <dd>
        <p>Send documentation to 1 of the tax centres below:</p>
        <details>
          <summary>Jonquière Tax Centre</summary>
          <p>Jonquière Tax Centre<br>
          2251 René-Lévesque Blvd<br>
          Jonquière QC G7S 5J2</p>
          <p class="wb-inv" id="addressJonq">Jonquière Tax Centre - 2251 René-Lévesque Blvd - Jonquière QC G7S 5J2</p>
        </details>
        <details>
          <summary>Sudbury Tax Centre</summary>
          <p>Sudbury Tax Centre<br>
          Post Office Box 20000, Station A<br>
          Sudbury ON P3A 5C1</p>
          <p class="wb-inv" id="addressSud">Sudbury Tax Centre - Post Office Box 20000, Station A - Sudbury ON P3A 5C1</p>
        </details>
        <details>
          <summary>Winnipeg Tax Centre</summary>
          <p>Winnipeg Tax Centre<br>
          Post Office Box 14000, Station Main<br>
          Winnipeg MB R3C 3M2</p>
          <p class="wb-inv" id="addressWinni">Winnipeg Tax Centre - Post Office Box 14000, Station Main - Winnipeg MB R3C 3M2</p>
        </details>
    </dd>
  </dl>

Contact us using interactive questions

Working example

Appearance
Online

Use your CRA My Account to:

  • apply for the Canada Dental Benefit
  • update your personal information, including your address and your marital status
  • view and update information about children in your care
  • apply for and view Canada Child Benefit (CCB) payments
Sign in to CRA My Account Register
How to access CRA My Account from MSCA
  1. Sign in to your My Service Canada Account
  2. Select "Access CRA"
  3. Select "I agree" on the Registration and Authentication page to transfer directly to your CRA My Account
By phone

Call the CRA for more information or help by phone.

Find a phone number

What are you calling about?

  • The Canada Dental Benefit
  • Your CRA account information
HTML code 

  <dl class="dl-horizontal brdr-0">
    <dt>Online</dt>
    <dd>
      <p>Use your CRA My Account to:</p>
      <ul>
        <li>apply for the Canada Dental Benefit</li>
        <li>update your personal information, including your address and your marital status</li>
        <li>view and update information about children in your care</li>
        <li>apply for and view Canada Child Benefit (CCB) payments</li>
      </ul>
      <div class="mrgn-tp-lg"> <a href="/en/revenue-agency/services/e-services/e-services-individuals/account-individuals.html" class="btn btn-call-to-action">Sign in to CRA My Account</a> <span class="register mrgn-lft-md"><a href="/en/revenue-agency/services/e-services/e-services-individuals/account-individuals.html">Register</a></span> </div>
      <details class="mrgn-bttm-md">
        <summary>How to access CRA My Account from <abbr title="My Service Canada Account">MSCA</abbr></summary>
        <ol class="mrgn-tp-md mrgn-bttm-md">
          <li>Sign in to your <a href="https://www.canada.ca/en/employment-social-development/services/my-account.html">My Service Canada Account</a></li>
          <li>Select "<strong>Access CRA</strong>"</li>
          <li>Select "<strong>I agree</strong>" on the Registration and Authentication page to transfer directly to your CRA My Account</li>
        </ol>
      </details>
    </dd>
    <dt>By phone</dt>
    <dd>
      <p>Call the CRA for more information or help by phone.</p>
      <div class="col-xs-12">
        <div class="brdr-lft mrgn-lft-md mrgn-lft-md mrgn-tp-sm">
          <div class="pstn-lft-xs pstn-tp-xs"><span class="fa-stack fa-fw mrgn-lft-sm text-info"> <span class="fas fa-square fa-stack-2x fa-inverse"></span> <span class="fa-stack fa-fw pull-left"><span class="far fa-circle fa-stack-2x "></span><span class="fas fa-phone fa-stack-1x"></span></span></span></div>
          <h2 class="pull-left mrgn-tp-0 mrgn-lft-lg h3 text-info" id="file-tax">Find a phone number</h2>
          <div class="clearfix"></div>
          <div class="mrgn-lft-lg">
            <div class="wb-frmvld fieldflow-lg gc-font-2019">
              <form>
                <div class="wb-fieldflow" data-wb-fieldflow="{"noForm": true, "isoptional": true, "gcChckbxrdio":true,  "renderas":"radio", "reset": {"action": "addClass", "source": ".phone", "class": "hidden", "live": true}}">
                  <p>What are you calling about?</p>
                  <ul>
                    <li data-wb-fieldflow="{"action": "removeClass", "source": "#dedicated", "class": "hidden", "live": true}">The Canada Dental Benefit</li>
                    <li data-wb-fieldflow="{"action": "removeClass", "source": "#ite", "class": "hidden", "live": true}">Your CRA account information</li>
                  </ul>
                </div>
              </form>
            </div>
            <div id="phone-numbers">
              <div id="dedicated" class="phone hidden">
                <dl class="dl-horizontal brdr-0">
                  <dt>Before you call</dt>
                  <dd>
                    <p>To confirm your identity, you'll need your:</p>
                    <ul>
                      <li>Social Insurance Number (SIN)</li>
                      <li>full name and date of birth</li>
                      <li>complete address</li>
                      <li>assessed tax return, notice of assessment or reassessment, other tax document, or be signed in to CRA My Account</li>
                    </ul>
                    <details>
                      <summary>If you're calling on behalf of someone else</summary>
                      <p>If you are the friend or family member of someone who needs assistance applying over the phone and you are calling on their behalf, they must be present on the call to give their consent.</p>
                      <p>You will also be asked to verify your own identity when you call.</p>
                    </details>
                  </dd>
                  <dt><strong>Telephone number</strong></dt>
                  <dd>
                    <a href="tel:18007158836" class="hidden-md hidden-lg nowrap"><span class="fas fa-phone fa-flip-horizontal" aria-hidden="true"></span> 1-800-715-8836<span class="wb-inv"> (opens up phone application)</span></a><strong class="hidden-xs hidden-sm nowrap"><span class="fas fa-phone fa-flip-horizontal" aria-hidden="true"></span>1-800-715-8836</strong>
                    <ul class="fa-ul lst-spcd mrgn-tp-sm">
                      <li><span class="fa-li far fa-clock fa-lg"></span>
                        <div class="small nowrap"><strong>Wait time: </strong><span data-json-replace="#[waittime]/campaign09_en/value"><span class="wb-inv">Wait times are not available </span>--</span></div>
                        <div class="small nowrap"><strong>Updated: </strong><span data-json-replace="#[waittime]/updatedatetext_en/value"><span class="wb-inv">Wait times are not available </span>--</span> <abbr title="Eastern time">ET</abbr></div>
                      </li>
                    </ul>
                  </dd>
                  <dt><strong>TTY number</strong></dt>
                  <dd>
                    <p>If you use a teletypewriter:<br><a href="tel:18006650354" class="hidden-md hidden-lg nowrap"><span class="fas fa-tty fa-flip-horizontal" aria-hidden="true"></span>1-800-665-0354<span class="wb-inv"> (opens up tty application)</span></a><strong class="hidden-xs hidden-sm nowrap"><span class="fas fa-tty fa-flip-horizontal" aria-hidden="true"></span> 1-800-665-0354</strong></p>
                    <p>If you use an operator-assisted relay service, call:<br><a href="tel:18007158836" class="hidden-md hidden-lg nowrap"><span class="fas fa-phone fa-flip-horizontal" aria-hidden="true"></span> 1-800-715-8836<span class="wb-inv"> (opens up phone application)</span></a><strong class="hidden-xs hidden-sm nowrap"><span class="fas fa-phone fa-flip-horizontal" aria-hidden="true"></span>1-800-715-8836</strong></p>
                  </dd>
                  <dt>Hours</dt>
                  <dd>
                    <div id="ajax-dedicated">
                      <table class="table brdr-bttm">
                        <caption class="wb-inv">CRA's dental benefit line hours</caption>
                        <thead>
                          <tr>
                            <th class="wb-inv" scope="col">Date</th>
                            <th class="wb-inv" scope="col">Hours</th>
                          </tr>
                        </thead>
                        <tbody>
                          <tr>
                            <td>Monday to Friday</td>
                            <td><strong>8 am to 8 pm</strong> (local time)</td>
                          </tr>
                          <tr>
                            <td>Saturday</td>
                            <td><strong>9 am to 5 pm</strong> (local time)</td>
                          </tr>
                          <tr>
                            <td>Sunday</td>
                            <td>Closed</td>
                          </tr>
                        </tbody>
                      </table>
                      <p>Closed on <a href="/en/revenue-agency/services/tax/public-holidays.html">public holidays</a></p>
                    </div>
                  </dd>
                </dl>
              </div>
              <div id="ite" class="phone hidden">
                <dl class="dl-horizontal">
                  <dt>Before you call</dt>
                  <dd>
                    <p>To confirm your identity, you'll need your:</p>
                    <ul>
                      <li>Social Insurance Number (SIN)</li>
                      <li>full name and date of birth</li>
                      <li>complete address</li>
                      <li>assessed tax return, notice of assessment or reassessment, other tax document, or be signed in to CRA My Account</li>
                    </ul>
                    <details>
                      <summary>If you're calling on behalf of someone else</summary>
                      <p>If you're calling on behalf of someone else, they must be present on the call to give their consent, or you must be authorized to call on their behalf.</p>
                      <p>For details: <a href="/en/revenue-agency/services/tax/representative-authorization/overview.html">Authorize a representative</a></p>
                    </details>
                  </dd>
                  <dt><strong>Telephone number</strong></dt>
                  <dd>
                    <a href="tel:18009598281" class="hidden-md hidden-lg nowrap"><span class="fas fa-phone fa-flip-horizontal" aria-hidden="true"></span> 1-800-959-8281<span class="wb-inv"> (opens up phone application)</span></a><strong class="hidden-xs hidden-sm nowrap"><span class="fas fa-phone fa-flip-horizontal" aria-hidden="true"></span>1-800-959-8281</strong>
                    <ul class="fa-ul lst-spcd mrgn-tp-sm">
                      <li><span class="fa-li far fa-clock fa-lg"></span>
                        <div class="small nowrap"><strong>Wait time: </strong><span data-json-replace="#[waittime]/individual_en/value"><span class="wb-inv">Wait times are not available </span>--</span></div>
                        <div class="small nowrap"><strong>Updated: </strong><span data-json-replace="#[waittime]/updatedatetext_en/value"><span class="wb-inv">Wait times are not available </span>--</span> <abbr title="Eastern time">ET</abbr></div>
                      </li>
                    </ul>
                  </dd>
                  <dt><strong>TTY number</strong></dt>
                  <dd>
                    <p>If you use a teletypewriter:<br><a href="tel:18006650354" class="hidden-md hidden-lg nowrap"><span class="fas fa-tty fa-flip-horizontal" aria-hidden="true"></span>1-800-665-0354<span class="wb-inv"> (opens up tty application)</span></a><strong class="hidden-xs hidden-sm nowrap"><span class="fas fa-tty fa-flip-horizontal" aria-hidden="true"></span> 1-800-665-0354</strong></p>
                    <p>If you use an operator-assisted relay service, call:<br><a href="tel:18009598281" class="hidden-md hidden-lg nowrap"><span class="fas fa-phone fa-flip-horizontal" aria-hidden="true"></span> 1-800-959-8281<span class="wb-inv"> (opens up phone application)</span></a><strong class="hidden-xs hidden-sm nowrap"><span class="fas fa-phone fa-flip-horizontal" aria-hidden="true"></span>1-800-959-8281</strong></p>
                  </dd>
                  <dt>Hours</dt>
                  <dd>
                    <table class="table brdr-bttm">
                      <caption class="wb-inv">CRA's individual income tax enquiries line hours</caption>
                      <thead>
                        <tr>
                          <th class="wb-inv" scope="col">Date</th>
                          <th class="wb-inv" scope="col">Hours</th>
                        </tr>
                      </thead>
                      <tbody>
                        <tr>
                          <td>Monday to Friday</td>
                          <td><strong>8 am to 8 pm</strong> (local time)</td>
                        </tr>
                        <tr>
                          <td>Saturday</td>
                          <td><strong>9 am to 5 pm</strong> (local time)</td>
                        </tr>
                        <tr>
                          <td>Sunday</td>
                          <td>Closed</td>
                        </tr>
                      </tbody>
                    </table>
                    <p>Closed on <a href="/en/revenue-agency/services/tax/public-holidays.html">public holidays</a></p>
                  </dd>
                </dl>
              </div>
            </div>
          </div>
        </div>
      </div>
    </dd>
  </dl>

Supporting blog post

Avoiding FAQs, with one exception

Why FAQs are an ineffective content design choice most of the time, when they can actually work, and how we could redesign Contact us pages to encourage more self-serve behaviour and reduce call volumes.

[25 May 2020]

The importance of working with call centres

Whether you run an in-house call centre or outsource your call centre to a trusted partner, agents are the key to harnessing customer feedback. Using this data can help you improve your web content and services with real people in mind.

[1 March 2021]

Complementary components

Additional add-on features and behaviours are available.

Date modified: